Frequently Asked Questions

We answer all your orthotics and stabilizer questions.

 

Orthotics

Is mine the right size?

You should feel the support in the middle of your arch.

Which orthotic is correct for my arch height and issues?

Original Stabilizers are recommended for High to Medium height arches (and or if your are accustomed to wearing orthotics). Slim Stabilizersare recommended for the Low to Medium arches, thinner and more condusive to dress shoes.

 

I'm having footwear issues.

Shoes are almost as important as orthotics. Keeping in mind that the footwear you are currently wearing more than likely may have contributed to your foot issues. Also keep in mind you purchased these class one medical devices to improve your quality of life. Orthotics will fit differently in every pair of shoes you own. If you are having an issue with orthotics fitting footwear, we recommend shoes that will accommodate the orthotics. We also manufacture orthotics specifically for fashion shoes.

They hurt my feet.

The Wearing Guidelines (break in period) are very important to achieving your goal. If you were to purchase custom orthotics from a doctor, you would have to go through the same break in period. It would be like putting braces on your teeth, you are not going to straighten your teeth in a day and how painful would that be. If you go through the wearing guidelines (2 weeks) and they still have discomfort, contact us. We may need to exchange them for a milder orthotic.

 

Shipping

Do you ship worldwide?

At this time we are shipping only within the United States and Canada. However, do get in touch if you're interested in getting your pair shipped to your country.

 

Refund & Exchange Policy

Can I exchange?

We offer a 30-day exchange for sizing, stronger or milder orthotics.

Our direct customer care line is 760-594-9054.

I purchased on Amazon. Who can I contact for help?

Please contact us directly before contacting Amazon if you've purchased via Amazon.com. If you have any questions or concerns, we are eager to help our customers to a better quality of life.

Our direct customer care line is 760-594-9054.