Shipping Policy

Processing times are separate from the shipping times.

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Domestic Shipping Rates and Estimates

We offer 2 flat rate shipping options currently only within the United States: Free Standard Deliveries and $10 USPS Priority Shipping.

Shipping option	Estimated delivery time	Price
Standard Shipping (USPS First Class)	8-12 Day	$0
USPS Priority	2-3 Day	$10

At this time, we do not ship internationally.

How do I check the status of my order?

When your order has shipped, you can visit our order tracking page here.

To check your shipment, you will need:

Order Number
Email (the one used when you purchased your Natural Foot Orthotics product)

Once these are entered you will be able to see the status of your order shipment.

Please allow 48 hours for the tracking information to become available after your order.

If your order is taking longer than it should to arrive, please contact us at support@naturalfootorthotics.com with your name and order number, and we will look into it for you, and get right back to you with more information.

Here is the order shipment tracking page URL: https://www.naturalfootorthotics.com/apps/tracktor/track

Refunds, Returns, and Exchanges

Exchanges:

Natural Foot Orthotics gladly offers a 30-day Exchange Program: Within the original 30 days we will exchange for resizing or for a milder or stronger pair of orthotics at no charge.

We really wish to help you with your foot issues. The desired orthotic will be sent to you with a prepaid return envelope.

Due to seller fulfillment, you must contact us directly with your ORDER ID #.

Our friendly and personal staff is available to discuss any orthotic issues you may have.

Contact Information: support@naturalfootorthotics.com or call 888-511-4449

Returns/Refunds:

No returns/refunds after 30 days from delivery date.

Returns received after the delivery date will not be refunded.

The customer is responsible for return shipping costs.

Returns: Simply email or call the MANUFACTURER for a return authorization code (not Amazon).

Shipping Address: Natural Foot Orthotics, Shipping Dept. 4650 Dulin Rd #155, Fallbrook, Ca 92028.

Enclose your ORDER ID#.

For additional information call or email CEO Ernie at 888-511-4449 or support@naturalfootorthotics.com.

Please visit our Refunds, Returns and Exchange Policy page (https://www.naturalfootorthotics.com/pages/return-and-exchange-policy) for any additional information including information about our Warranty policy.

In the event that your order arrives damaged in any way (something that has never happened, but we tell you this just as a precaution), please email us as soon as possible at support@naturalfootorthotics.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at support@naturalfootorthotics.com.

Great support

I was VERY IMPRESSED !!!!

After visiting the Good Feet Store, I researched online and made several calls to companies offering Orthontics. My Final phone call was to Natural Foot Orthonics... After getting a call back from .Beth , who went over in detail the products offered , and suggesting the the right one for me , I placed my order online. I was impressed with the price, the warranty and most of all the quality of support I receive from the Natural Foot Orthonics....They BEAT The Good Feet Store hands downs( or should I say "Feet Down" ) -saving over $1500 was great as well !!! , R, Guzzo 4/7/2024

I used these orthotics for...

Many years. They were a miracle for my back, hips, knees, and feet. I have to get a larger shoe to use these. I'm so excited to have these again and to begin to use them! I have had chronic joint pain from the age of 12yrs. I'll update my review once my shoes get here. Thank you!
Teri

I’ve only been wearing my orthotics for 2 weeks but I already notice that I’m not waking up with heel pain in the mornings. So glad for that! The only downside I’ve noticed is that when I put them under my tennis shoe inserts, there is a squeaky noise when I walk. Overall I’m very pleased with the product.

I love walking in my neighborhood

The Natural Foot Orthotics allow me to resume my 2 or 3 mile walks in my neighborhood. Thanks!

Very good

Seems to be helping my foot discomfort.

Cloud comfort

They are what I expected. I just ordered another pair to go with another pair of shoes.

Comfy

Comfotable. Still gettingnused to them. Having issues with plantar faciatis. It's improving.

I see improvement and hope that plantar fasciitis pain disappears completely soon. I am very hopeful. I hope to be able to give 5 stars before long

Highly recommended

I have cervical and lumbar herniated discs and suffered pain with every pair of shoe, especially during prolonged period of time standing. I became desperate to find relief and kept running into shoe inserts from a very expensive and well know store. But I knew their had to be an affordable alternative. I came across this post that highly recommended Natural Foot Orthotics, so glad I did. I started with the slim and am now ordering another pair. Since wearing them in every pair of shoe I no longer have knee and lower back pain. Cooking and walking feels good again. Try them! You will not regret it.

Shipping Policy

Shipping Policy

Domestic Shipping Rates and Estimates

How do I check the status of my order?

Refunds, Returns, and Exchanges

Exchanges:

Returns/Refunds:

Let customers speak for us