Processing times are separate from the shipping times.
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
Domestic Shipping Rates and Estimates
We offer 2 flat rate shipping options currently only within the United States: Free Standard Deliveries and $10 USPS Priority Shipping.
Estimated delivery time
Standard Shipping (USPS First Class)
At this time, we do not ship internationally.
How do I check the status of my order?
When your order has shipped, you can visit our order tracking page here.
To check your shipment, you will need:
- Order Number
- Email (the one used when you purchased your Natural Foot Orthotics product)
Once these are entered you will be able to see the status of your order shipment.
Please allow 48 hours for the tracking information to become available after your order.
If your order is taking longer than it should to arrive, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you, and get right back to you with more information.
Here is the order shipment tracking page URL: https://www.naturalfootorthotics.com/apps/tracktor/track
Refunds, Returns, and Exchanges
Natural Foot Orthotics gladly offers a 30-day Exchange Program: Within the original 30 days we will exchange for resizing or for a milder or stronger pair of orthotics at no charge.
We really wish to help you with your foot issues. The desired orthotic will be sent to you with a prepaid return envelope.
Due to seller fulfillment, you must contact us directly with your ORDER ID #.
Our friendly and personal staff is available to discuss any orthotic issues you may have.
Contact Information: email@example.com or call 888-511-4449
No returns/refunds after 30 days from delivery date.
Returns received after the delivery date will not be refunded.
The customer is responsible for return shipping costs.
Returns: Simply email or call the MANUFACTURER for a return authorization code (not Amazon).
Shipping Address: Natural Foot Orthotics, Shipping Dept. 4650 Dulin Rd #155, Fallbrook, Ca 92028.
Enclose your ORDER ID#.
For additional information call or email CEO Ernie at 888-511-4449 or firstname.lastname@example.org.
Please visit our Refunds, Returns and Exchange Policy page (https://www.naturalfootorthotics.com/pages/return-and-exchange-policy) for any additional information including information about our Warranty policy.
In the event that your order arrives damaged in any way (something that has never happened, but we tell you this just as a precaution), please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.