Frequently Asked Questions - FAQs | Natural Foot Orthotics®

style="text-align: center;">Frequently Asked Questions

Browse our frequently asked questions below and please get in touch with us anytime for any other questions you may have.

Shipping

Do You Ship Worldwide?

At this time we are shipping only within the United States and Canada. However, do get in touch if you're interested in getting your pair shipped to your country.

Orthotics

Are mine the right size?

You should feel the support in the middle of your arch. This is the same for all our Stabilizer Orthotic Insoles.

Are the Original Stabilizer insoles for me?

The Original Stabilizer is recommended if you have High arches, or, if you're already accustomed to wearing arch support inserts.

Are the Intermediate Stabilizer insoles for me?

The Intermediate Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

Are the Slim Stabilizer insoles for me?

The Slim Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

I have issues with my footwear. How come?

"They don’t fit in my shoes."? Shoes are almost as important as orthotics.

Keep in mind that the footwear you are currently wearing more than likely may have contributed to your foot issues.

Also, keep in mind you purchased these class one medical devices to improve your quality of life.

Orthotics will fit differently in every pair of shoes you own.

If you are having an issue with orthotics fitting footwear, we recommend shoes that will accommodate the orthotics.

We also manufacture orthotics specifically for high heels and fashion shoes.

See the Fashion Stabilizer Orthotics For Heels.

Why do these orthotics hurt my feet?

These Wearing Guidelines describe the break-in period which is directly related to this question.

This break-in period is very important to achieving your goal. If you were to purchase custom orthotics from a doctor, you would have to go through the same break in period.

It would be like putting braces on your teeth, you are not going to straighten your teeth in a day and how painful would that be.

If you go through the wearing guidelines (2 weeks) and they still have discomfort, please contact us.

We may need to exchange them for a milder orthotic.

Refund & Exchange Policy

Can I exchange?

We offer a 30-day exchange for sizing, stronger or milder orthotics.

Please visit our Returns, Warranty & Exchange Page.

Our direct customer care line is 888-511-4449.

I purchased on Amazon. Who can I contact for help?

Please contact us directly before contacting Amazon if you've purchased via Amazon.com. If you have any questions or concerns, we are eager to help our customers to a better quality of life.

Our direct customer care line is 888-511-4449

My husband has Good Feet arch supports, mine are better!

They're good I believe I got the wrong ones for my feet

So far so good. I used them to replace some good feet supports which were starting to delaminate. And significantly more affordable

The intermediate did not have the polished surface of the originals making inserting the foot into shoe more difficult. The intermediate seemed to have the same height in the front as the original even with a lower arch making them seem like they were designed for a different purpose then the originals.
The intermediate may be fine for a person who needs less arch support but I recommend the original, which I give 5 stars.
I have have many originals and they are life changing!

They are no better than much less expensive orthotics

I compared these to another brand that I paid $39 for and they are essentially identical except for the color. The material and design are the same as is the give when pressure is applied. The feel is also identical.
These are extremely overpriced!

Miracle orthotics

These and double extra wide shoes have solved 30 years of foot complaints. Thank you for selling outside The Good Feet Store.

Original Orthotic Stabilizer | Insoles Designed for High Arches

Best decision I’ve ever made!

I am a 61 year old runner and pickleball teaching pro. I have had back, foot and leg pain for many many years. After one month of these arch supports, I have felt 80 percent better. I now own three pairs, I can’t wait to get up and get out of bed, I have taken a whole minute off my mike pace, and I’m not in pain while teaching and playing Pickleball! Best money spent ever!

Very Thankful

Back in about 2002. I had purchased a pair, in fact it was all three sets. And over the years they wore out. I have these.
I am well satisfied with them.
They have helped me feel better.

Should have known better.

Online or OTC orthotics aren't a sensible approach to solving foot/back problems. Get properly examined ans and fitted if you're serious about relief.

FAQs

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Shipping

Orthotics

Refund & Exchange Policy

Let customers speak for us

style="text-align: center;">Frequently Asked Questions