Frequently Asked Questions - FAQs | Natural Foot Orthotics®

style="text-align: center;">Frequently Asked Questions

Browse our frequently asked questions below and please get in touch with us anytime for any other questions you may have.

Shipping

Do You Ship Worldwide?

At this time we are shipping only within the United States and Canada. However, do get in touch if you're interested in getting your pair shipped to your country.

Orthotics

Are mine the right size?

You should feel the support in the middle of your arch. This is the same for all our Stabilizer Orthotic Insoles.

Are the Original Stabilizer insoles for me?

The Original Stabilizer is recommended if you have High arches, or, if you're already accustomed to wearing arch support inserts.

Are the Intermediate Stabilizer insoles for me?

The Intermediate Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

Are the Slim Stabilizer insoles for me?

The Slim Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

I have issues with my footwear. How come?

"They don’t fit in my shoes."? Shoes are almost as important as orthotics.

Keep in mind that the footwear you are currently wearing more than likely may have contributed to your foot issues.

Also, keep in mind you purchased these class one medical devices to improve your quality of life.

Orthotics will fit differently in every pair of shoes you own.

If you are having an issue with orthotics fitting footwear, we recommend shoes that will accommodate the orthotics.

We also manufacture orthotics specifically for high heels and fashion shoes.

See the Fashion Stabilizer Orthotics For Heels.

Why do these orthotics hurt my feet?

These Wearing Guidelines describe the break-in period which is directly related to this question.

This break-in period is very important to achieving your goal. If you were to purchase custom orthotics from a doctor, you would have to go through the same break in period.

It would be like putting braces on your teeth, you are not going to straighten your teeth in a day and how painful would that be.

If you go through the wearing guidelines (2 weeks) and they still have discomfort, please contact us.

We may need to exchange them for a milder orthotic.

Refund & Exchange Policy

Can I exchange?

We offer a 30-day exchange for sizing, stronger or milder orthotics.

Please visit our Returns, Warranty & Exchange Page.

Our direct customer care line is 888-511-4449.

I purchased on Amazon. Who can I contact for help?

Please contact us directly before contacting Amazon if you've purchased via Amazon.com. If you have any questions or concerns, we are eager to help our customers to a better quality of life.

Our direct customer care line is 888-511-4449

Comfortable thin and very supportive. Perfect for my shoes that have a back strap

Slim Stabilizer | Arch Support Insert for Low/Flat Arches

Best value

Like many others, I got sucked into the “good feet” store advertising. Their commercials using satisfied customers are very convincing. I heard they were “pricey”. So, I go there, submit to the fitting process for the orthotics and a pair of shoes. The cost? Just shy of $1500! WTH? For 6 pieces of moulded plastic, 2of which will never be used. I “sucked it up”, paid the price. They worked as advertised. Went back a year later and asked for a 2nd set as I split my time between 2 locations. I appealed to them for something resembling a reasonable price. They would not. My wife found your products on line, bought several pairs for a fraction of the cost from the “good feet” store. Their pricing scheme is obscene, taking advantage of folks like myself who are desperate for relief and who aren’t savvy enough to look for alternatives.

Forget the good feet store

I went to the good feet store. In desperation, I left in disbelief $2000 is what they wanted for their arch support inserts and a pair of shoes. Oh yeah, they’ll throw in some socks and some flat rubber shoe inserts that you can get at H-E-B for $$12.99.
I found you guys online after doing some research after going to the good feet store $2000. Unbelievable yeah my feet were killing me but they would even hurt more if I had to pay that kind of money. Thank you for having something out there that a hard-working, low income individual could afford, yes I had to add a little more height to one. One of my legs is shorter than the other, but they work wonderful no more having to tape up the ball of my foot with sponge because the pain was so intense it’s nice to just slip my feet into a pair of shoes and be able to go . I will be purchasing another pair as soon as I come up with another hundred dollars. Hopefully will be soon once again thank you so much my feet are in heaven never thought I would feel this good working eight hours a day no problem anymore. Thank you again and keep up the good work for us low to middle income individuals that can’t afford $2000 give me a break. !!

Relief !!!

I have been dealing with back, sciatic nerve, and foot pain for the last 20 years. I have had a lot of relief since I started using the Natural Foot Orthotics. I have worked as a Fire Marshal for the last 30 years and being on my feet pretty much all day was making this become a big use at job. I am glad i was able to find you site and order this!

The verdict is still out.

I am very pleased these fit my high heels! Finding orthotic insoles that fit dress shoes is almot impossible. That being said I am still in the "breaking in" process and have not completely made up my mind. I wish they had a soft layer on top of the insole itself as I have very tender feet and find the insole slightly uncomfortable. I am hoping as my feet adjust to the insole they will be more comfortable overall. The support itself though is spot on.

Better than good feet

They do a great job and a whole lot cheaper than good feet

Perfect

This is my 3rd stanilizer. Every one has been comfortable, and helps a lot with back & knee pain.

very happy with my purchase. Excellent on my feet

Pain free

I have a high arch and most shoes these days have no arch or a soft worthless pad made to look like support. After awhile I just need something firm under my arch so I quit limping.

FAQs

window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-PS59651TQ4'); style="text-align: center;">Frequently Asked Questions

Shipping

Orthotics

Refund & Exchange Policy

Let customers speak for us

style="text-align: center;">Frequently Asked Questions