Frequently Asked Questions - FAQs | Natural Foot Orthotics®

style="text-align: center;">Frequently Asked Questions

Browse our frequently asked questions below and please get in touch with us anytime for any other questions you may have.

Shipping

Do You Ship Worldwide?

At this time we are shipping only within the United States and Canada. However, do get in touch if you're interested in getting your pair shipped to your country.

Orthotics

Are mine the right size?

You should feel the support in the middle of your arch. This is the same for all our Stabilizer Orthotic Insoles.

Are the Original Stabilizer insoles for me?

The Original Stabilizer is recommended if you have High arches, or, if you're already accustomed to wearing arch support inserts.

Are the Intermediate Stabilizer insoles for me?

The Intermediate Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

Are the Slim Stabilizer insoles for me?

The Slim Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

I have issues with my footwear. How come?

"They don’t fit in my shoes."? Shoes are almost as important as orthotics.

Keep in mind that the footwear you are currently wearing more than likely may have contributed to your foot issues.

Also, keep in mind you purchased these class one medical devices to improve your quality of life.

Orthotics will fit differently in every pair of shoes you own.

If you are having an issue with orthotics fitting footwear, we recommend shoes that will accommodate the orthotics.

We also manufacture orthotics specifically for high heels and fashion shoes.

See the Fashion Stabilizer Orthotics For Heels.

Why do these orthotics hurt my feet?

These Wearing Guidelines describe the break-in period which is directly related to this question.

This break-in period is very important to achieving your goal. If you were to purchase custom orthotics from a doctor, you would have to go through the same break in period.

It would be like putting braces on your teeth, you are not going to straighten your teeth in a day and how painful would that be.

If you go through the wearing guidelines (2 weeks) and they still have discomfort, please contact us.

We may need to exchange them for a milder orthotic.

Refund & Exchange Policy

Can I exchange?

We offer a 30-day exchange for sizing, stronger or milder orthotics.

Please visit our Returns, Warranty & Exchange Page.

Our direct customer care line is 888-511-4449.

I purchased on Amazon. Who can I contact for help?

Please contact us directly before contacting Amazon if you've purchased via Amazon.com. If you have any questions or concerns, we are eager to help our customers to a better quality of life.

Our direct customer care line is 888-511-4449

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Joseph

Great product.

Not quite perfect but great for the price

This is not what I expected. I have this type of orthotics already, but these dont fit any shoe.

Original Foot Orthotic

I wore the Original Orthotic for 10+ years. Back pain, hip and joint pain were alleviated. I recently reordered a pair and found them not as comfortable, but as I mature in age the skin on the bottom off my feet has thinned. Possibly this was my issue, but not completely sure. Customer Service traded out the Original for a flexible Intermediate. Fit well, very comfortable with same support and pain relief in my back, hips and joints. I am extremely pleased with the Intermediate Orthotics. Excellent customer service and Ernie the Natural Foot Orthotics owner personally provides follow up. Amazing this day and age to still do business with a company and people who really care about their customer.

Intermediate Orthotic Stabilizer

For 10+ years I wore the Original Stabilizers. They worked well relieving my back and hip pain as well as other joint pain. Recently I tried the Intermediate Orthotic. They are so comfortable and work for me just as well as the originals did in the past years. Now I much prefer the flexibility the Intermediate offers. Thankful I found Natural Foot Orthotics company with an excellent product, excellent customer service and the owner, Ernie, who makes sure he personally gets involved with his customers with the Orthotic for their best individual needs.

Great feedback on customer service

Very happy on customer service resolving issues with my order exchanging sizes

Love these orthotics

I stated out with one pair of Natural Foot Orthotics. I bought another pair to keep in my shoes for the gym because I got tired of move them from my all day shoes to my gym shoes. Because of the orthotics I was walking more. Spring came and I bought a pair of the orthotics to fit in my waterproof shoes. I bought another pair for my winter boots. I just got their new flexible pair and I love those also…so I have 5 pairs. Customer service is top notch unlike most companies today. Don’t be afraid to reach out if you have a concern or question because you are not sure which ones to try. Delivery is fast. Years ago I got orthotics from the Good Feet Store. Outrageous price and not made as well. Natural Foot Orthotics will last a long time.

Great customer service!

Prompt response on my exchange!

These insoles are amazing! I have flat feet and these made a huge difference by giving me arch support. My feet have never felt better!

My Feet

These arch supports feel great, I'm on my feet may hours a day, my feet have never felt better.

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FAQs

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Shipping

Orthotics

Refund & Exchange Policy

Let customers speak for us

style="text-align: center;">Frequently Asked Questions