Frequently Asked Questions - FAQs | Natural Foot Orthotics®

style="text-align: center;">Frequently Asked Questions

Browse our frequently asked questions below and please get in touch with us anytime for any other questions you may have.

Shipping

Do You Ship Worldwide?

At this time we are shipping only within the United States and Canada. However, do get in touch if you're interested in getting your pair shipped to your country.

Orthotics

Are mine the right size?

You should feel the support in the middle of your arch. This is the same for all our Stabilizer Orthotic Insoles.

Are the Original Stabilizer insoles for me?

The Original Stabilizer is recommended if you have High arches, or, if you're already accustomed to wearing arch support inserts.

Are the Intermediate Stabilizer insoles for me?

The Intermediate Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

Are the Slim Stabilizer insoles for me?

The Slim Stabilizer orthotics are recommended for Low/ Flat arches, thinner and more conducive to dress shoes.

I have issues with my footwear. How come?

"They don’t fit in my shoes."? Shoes are almost as important as orthotics.

Keep in mind that the footwear you are currently wearing more than likely may have contributed to your foot issues.

Also, keep in mind you purchased these class one medical devices to improve your quality of life.

Orthotics will fit differently in every pair of shoes you own.

If you are having an issue with orthotics fitting footwear, we recommend shoes that will accommodate the orthotics.

We also manufacture orthotics specifically for high heels and fashion shoes.

See the Fashion Stabilizer Orthotics For Heels.

Why do these orthotics hurt my feet?

These Wearing Guidelines describe the break-in period which is directly related to this question.

This break-in period is very important to achieving your goal. If you were to purchase custom orthotics from a doctor, you would have to go through the same break in period.

It would be like putting braces on your teeth, you are not going to straighten your teeth in a day and how painful would that be.

If you go through the wearing guidelines (2 weeks) and they still have discomfort, please contact us.

We may need to exchange them for a milder orthotic.

Refund & Exchange Policy

Can I exchange?

We offer a 30-day exchange for sizing, stronger or milder orthotics.

Please visit our Returns, Warranty & Exchange Page.

Our direct customer care line is 888-511-4449.

I purchased on Amazon. Who can I contact for help?

Please contact us directly before contacting Amazon if you've purchased via Amazon.com. If you have any questions or concerns, we are eager to help our customers to a better quality of life.

Our direct customer care line is 888-511-4449

Comfortable

These really help my feet to align correctly.

Great support

I bought these from a store here in Illinois after doing a 60 mile breast cancer walk and destroying my feet. They helped me recover and be able to be mobile again. These are a life saver. Buy them!

Shipping delays

Took 2 weeks to get from an in-state distribution center...customer service was a nightmare to get a response from but after i contacted them they were able to fix the issue. I appreciated them fixing it but still not a great experience.

Slim Orthotic Stailizer

So far, they seem to be OK.

The inserts were not new they were used and you could tell that they had been worn by someone else first.
Not good business practice

Just like Good Feet but cheaper

When I open them the slimmer black ones where in a proper box and the white arches where in a bag and they were used. You could tell someone had worn them because of the dark stain on them.

Comfort At Last

After searching for several years for a healthy and comfortable insert system to be used for my daily four mile walk, I have finally found the answer. After trying every insert Dr. Scholl's has and trying various sizes of Spenco inserts, I finally found myself speaking with Beth at the home office of Natural Foot Orthotics. She sent me 3 different orthotics with a return envelope for the two I would not use and then discussed with me the orthotic cushion. I wear quad E running/walking shoes and all previous inserts were too small and too narrow. So Beth and I settled on the size 12 which if necessary could be trimmed with scissors.(which was not necessary). Today my morning walk is much more enjoyable and my legs and feet don't argue with me anymore. The customer service and advice from Beth was fantastic. The quality of the products is first class all the way. And buying from the manufacturer is certainly more economical.
Thank you Beth

Slim orthotics feels comfortable on my low arch feet and wide feet now

Intermediate Orthotic Stabilizer | Insoles Designed for Medium to High Arches

FAQs

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Shipping

Orthotics

Refund & Exchange Policy

Let customers speak for us

style="text-align: center;">Frequently Asked Questions