Ordered the original and the cloud. The original works great for one foot, with little break in time as instructed. Too aggressive for my other foot. Sent two emails to the company to try and understand what I should do. Absolutely no responses, so that colors my comments. The cloud is ok for my other foot but may not be enough. I've had some issues with the original orthotic sliding forward in my shoe while walking around which causes some heel pain but haven't sent an email yet since previous questions have gone unanswered. Generally the original works very good to help support my foot properly, but I still have questions.